Effective Date: July 2, 2026
Welcome to Refresh REFRESH SLEEP MEDICAL CLINIC. Please read these Terms of Service (“Terms”) carefully. They govern your use of our medical services, website, and home testing programs.
By accepting care or using our services, you agree to these Terms. This document complies with the California Medical Practice Act, HIPAA, and federal healthcare regulations.
1. Scope of Medical Services
Refresh Sleep Medical Clinic provides comprehensive medical evaluation, diagnosis, and management for a wide spectrum of sleep disorders.
- Conditions Treated: We manage conditions including, but not limited to, obstructive sleep apnea, restless leg syndrome (RLS), insomnia, narcolepsy, nocturnal enuresis (bed wetting), nightmares, and parasomnias like sleepwalking.
- Clinical Discretion: Our licensed healthcare professionals determine all medical diagnoses, treatment plans, and prescriptions based on individual clinical evaluations.
2. Home Sleep Apnea Testing (HSAT)
To optimize your comfort, we offer Home Sleep Apnea Testing (HSAT) performed at the convenience of your own home and bed.
- Equipment Care: You are responsible for following all the instructions provided to ensure a valid study. You must treat the diagnostic equipment provided with care.
- Equipment Return: You agree to return all reusable testing equipment to our Pleasanton, CA clinic within the requested timeframe. Delays may disrupt care for other patients.
- Loss or Damage: Financial responsibility for lost, unreturned, or severely damaged equipment rests with the patient, excluding normal wear and tears.
3. Medical Disclaimers & Emergency Care
- No Emergency Services: Refresh Sleep Medical Clinic does not provide emergency medical services or crisis intervention.
- Severe Symptoms: If you experience a life-threatening medical emergency or severe acute symptoms, you must immediately call 911 or go to the nearest emergency room.
4. Telehealth and Technology (California Compliant)
If your care involves telehealth appointments:
- Verbal or Written Consent: In compliance with California law, you will be asked to review and sign a specific Telehealth Informed Consent form prior to your first virtual visit.
- Technology Requirements: You are responsible for ensuring a secure, private internet connection for your virtual consultations to protect your own visual and auditory privacy.
5. Financial Policies and Insurance
- Payment Responsibility: You are financially responsible for all co-pays, deductibles, and non-covered services at the time of care.
- Insurance Billing: As a courtesy, we will bill your insurance provider. However, insurance verification is not guaranteed of payment. You remain responsible for balances your insurer declines to cover.
6. Termination of Services
We reserve the right to terminate the patient-provider relationship under specific, legally permissible guidelines enforced by the Medical Board of California. Reasons for termination include, but are not limited to:
- Non-compliance with prescribed treatment plans.
- Repeated missed appointments without notice (no-shows).
- Abusive behavior toward clinic staff.
- Failure to meet financial obligations.
- Note: If termination occurs, we will provide formal written notice and 30 days of emergency care coverage to allow you to safely transition to a new physician.
7. Privacy and Communications
Your use of our services is additionally governed by our Notice of Privacy Practices and Privacy Policy. We will protect your medical data according to federal HIPAA standards and the California Confidentiality of Medical Information Act (CMIA).
8. Governing Law
These Terms are governed by, interpreted, and enforced in accordance with the laws of the State of California, without regard to conflict of law principles. Any legal disputes arising from these non-clinical Terms shall be resolved in courts located near our clinic in Pleasanton, CA.
REFRESH SLEEP MEDICAL CLINIC
- 5720 Stoneridge Mall Rd., Suite 310
- Pleasanton, California 94588
- Phone: 925-255-1015
- Fax: 925-887-6667